Refund Policy

This Refund Policy applies to LibControl subscription fees paid to Phenomit. Please read it before purchasing or renewing a plan.

Free trial & onboarding

We encourage a live demo before purchase. If we offer a paid trial or onboarding package, refund eligibility will be stated in your invoice or agreement.

Monthly subscriptions

Monthly plans are generally non-refundable once the billing period has started. You may cancel before the next renewal to avoid future charges. Partial-month refunds are not provided unless required by law or explicitly agreed in writing.

Yearly subscriptions

If you cancel within 7 days of your first yearly payment and have not substantially used the service, you may request a full refund by emailing info@phenomit.com with your library name and payment reference. After 7 days, yearly fees are non-refundable except where mandated by law.

Duplicate or erroneous charges

If you were charged twice or billed in error, contact us within 14 days. Verified duplicate charges will be refunded to the original payment method.

Service issues

If LibControl is unavailable for an extended period due to a fault on our side, we may offer a credit or extension at our discretion. This does not automatically entitle you to a cash refund unless we agree otherwise.

How to request a refund

1. Email info@phenomit.com with subject “LibControl refund request”.
2. Include registered library name, plan, payment date, and reason.
3. We respond within 5 business days. Approved refunds are processed within 7–10 business days.

Contact

WhatsApp: +91 8076 105 181 · Email: info@phenomit.com